Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find information about our shipping process and delivery timelines.

Order Processing

All orders are processed within 1–3 business days after being placed. Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

Shipping Times

After processing, orders typically arrive within 5–12 business days, depending on your location.

Estimated delivery times:

  • United States: 5–12 business days

  • Canada: 7–14 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high shipping demand.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your package’s journey.

Tracking updates may take 2–5 days to appear in the carrier’s system.

Shipping Address Accuracy

Customers are responsible for ensuring their shipping address is correct at checkout.

If an incorrect address is provided and the order has already been shipped, we may be unable to make changes or issue a refund.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, we are not responsible for delays caused by the carrier, customs, or external circumstances.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

If your package appears to be lost in transit, please contact us at support@elyzon.com, and we will assist you in resolving the issue.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: support@elyzon.com
Response Time: 24–48 business hours